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Ibrahim Ali, Technical Support Advisor

Ibrahim Ali

Technical Support Advisor·Vodafone UK

Egypt

Diploma, Sociology

Work experience

Total years of experience: 4 years, 10 months

Technical Support Advisor

May 2016 - June 2016

Vodafone UK

Alexandria, Egypt

May 2016 - June 2016

• Handle British Customers inquiries and complaints.
• Build a good rapport with clients over the phone.
• Provide customers with accurate information and right solutions.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Retail Sales

November 2015 - January 2016

Etisalat UAE- Sharaf DG

Sharjah, United Arab Emirates

November 2015 - January 2016

Handle customers’ inquiries and provide solutions to their problems.
- Sell Etisalat products and services and ensure proper collection of required documents.
- Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
Company industry:
Telecommunications
Job role:
Sales

Telesales (Patient Coordinator)

August 2015 - November 2015

Placidway.com

Alexandria, Egypt

August 2015 - November 2015

Outbound calls to customer and understand their specific needs, collect additional information and documentation for processing.
- Develop case reports for service providers (Hospitals).
- Work with service providers to provide price quotation to customers and setting up appointments
Company industry:
Hospitality & Accomodation
Job role:
Sales

Customer Service

August 2011 - September 2014

aqarmap.com

Cairo, Egypt

August 2011 - September 2014

Calling properties’ owners in order to register and add their properties on the website.
- Explain the service and give guidance on how use the product.
- Follow up calls.
- Inspect every listing added daily by users on the website manually
- Identify problems and report bugs that user may face in program output, online screen, content.
- Review every listing on the website and take required action like approving, deleting, editing.
- Provide assistance to users struggling with the product.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Call Center Agent

May 2009 - December 2009

ETISAL International

Cairo, Egypt

May 2009 - December 2009

Provide customer service via phone and all the information about the service
Take care of customer complaints and ensure that customer satisfaction are met
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Telesales Representative

December 2008 - March 2009

Pulse Telecom Long Distance Phone Service Provider

Alexandria, Egypt

December 2008 - March 2009

Selling international phone lines offering the service to customers to make a deal
Take care of customer complaints and verify account information and ensure that orders and processing is completed properly
Company industry:
Telecommunications
Job role:
Sales

Education

Alexandria University

July 2017

July 2017

Diploma, Sociology

Egypt

GPA (point): 3.867 out of 4

GPA (point): 3.867 out of 4

The Graduate Diploma in Education is a one-year teacher preparation program.The program offers practical, school-based learning and draws on the latest research into effective teaching methods, ensuring graduates are well equipped to meet the challenges of a teaching career. Courses within the program will challenge participants to use their knowledge, expertise and experience to design learning environments that will engage students in the learning process and cater for a variety of learning styles.

sohage university

May 2005

May 2005

Bachelor's degree, journalism

Egypt

GPA (percentage): 74.65%

GPA (percentage): 74.65%

Four years Bachelor of Arts in Journalism and Mass Communication

Skills

Travel Services

Expert

Phone Sales

Expert

Hospitality

Expert

Graphic Design

Expert

Customer Service Skills

Expert

Travel Services

Expert

Phone Sales

Expert

Hospitality

Expert

Graphic Design

Expert

Customer Service Skills

Expert