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حسام الزاكي, Hotel Front Desk Supervisor
حسام الزاكي, Hotel Front Desk Supervisor

حسام الزاكي

Hotel Front Desk Supervisor·Academya

Saudi Arabia

Diploma, سياحة

 

Work experience

Total years of experience: 8 years, 5 months

Hotel Front Desk Supervisor

January 2022 - Present

Academya

Saint Petersburg, Russian Federation

January 2022 - Present

Greeted guests warmly upon arrival at the hotel front desk.

Managed daily hotel operations to ensure smooth guest experiences.
Supervised front desk operations and ensured smooth guest check-in processes.
Organized cleaning cart for efficient room servicing.
Trained and mentored new front desk staff on customer service protocols.
Company industry:
Administration Support Services

Front Office Supervisor

April 2021 - July 2025

academya land

Saint Petersburg, Russian Federation

April 2021 - July 2025

Company industry:
Tourism, Museum, & Cultural

Restaurant Supervisor

January 2019 - January 2021

WOLNDER

Saint Petersburg, Russian Federation

January 2019 - January 2021

Supervised daily restaurant operations and staff activities.

Ensured compliance with health and safety regulations in food preparation.
Coordinated with kitchen staff to ensure timely food delivery to patrons.
Trained new hostesses on procedures and best practices for excellent service.
Greeted guests warmly upon arrival, creating a welcoming atmosphere.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Company industry:
Catering, Food Service, & Restaurant

Hospitality Experience

January 2018 - January 2019

Event VK

Saint Petersburg, Russian Federation

January 2018 - January 2019

Supervised daily operations of front desk and guest services team.

Managed staff schedules to optimize coverage across all departments and services.
Conducted regular performance evaluations to support employee development efforts.
Researched emerging trends in the industry and developed innovative approaches to improve customer experience.
Company industry:
Events Management

Education

Tourism Institute

June 2023

June 2023

Diploma, سياحة

Russian Federation

Saint Petersburg State University of Architecture

July 2022

July 2022

Bachelor's degree, Civil Engineering

Russian Federation

SAINT PETERSBURG STATE UNIVERSITY OF ARCHITECTURE AND CIVIL ENGINEERING

January 2022

January 2022

Bachelor's degree, Civil Engineering

Russian Federation

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Skills

CIVIL ENGINEERING

Intermediate

COMMUNICATIONS

Intermediate

COMPONENT BASED SOFTWARE ENGINEERING

Intermediate

EVENT PLANNING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

JOB INTERVIEWS

Intermediate

MANAGEMENT

Intermediate

PLANNING

Intermediate

REHABILITATION

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

Russian

Expert

English

Expert

Hotel Management

Expert

CONFLICT RESOLUTION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

FOOD PREPARATION

Intermediate

FOOD SAFETY AND SANITATION

Intermediate

FRONT OFFICE

Intermediate

HOSPITALITY

Intermediate

HOTEL RESERVATION SYSTEMS

Intermediate

MICROSOFT OFFICE

Intermediate

OPERATIONS

Intermediate

TEAM MANAGEMENT

Intermediate

Languages

English

Expert

Russian

Expert

Arabic

Expert

Spanish

Intermediate

Trainings and Certifications

Certifications

Management

учебный центр

Mar 2024

Trainings

Administration hotels

eco school

Jan 2022