Hesham Sultan

Senior consultant delivering IBM Maximo implementations, upgrades, and integrations for enterprise clients
across Oil & Gas, Utilities, Government, Manufacturing, and Education sectors in Kuwait.
• Manage full project lifecycle for enterprise Maximo engagements — requirements gathering, business
process analysis, solution design, configuration, data migration, UAT, go-live, and post-implementation
support.
• Facilitate functional design workshops with executive, managerial, and end-user stakeholders; develop
functional specifications, user manuals, UAT test scripts, and training materials.
• Mentor junior consultants and advise clients on best practices for asset management, preventive
maintenance, procurement, inventory, and work management.
Selected Client Engagements: on
the Maximo consolidation, upgrade, and business process harmonization between two national Oil & Gas
entities; managed configuration reconciliation, functional impact analysis, and UAT/go-live coordination. Configured, customized, and
supported enterprise applications (including IRIS and Permit-to-Work) via IBM Control Desk; delivered
major functional enhancements for HSSE, Commercial, and Maintenance teams. Led Maximo upgrade from v7.6.1.3 to v9.1, Oracle
Enterprise Adapter migration to MAS 9.1, and EZMaxMobile transition to IBM Maximo Mobility;
implemented Maximo for Transportation, Calibration, and IT modules. Configured Maximo asset management, customized
core modules to client requirements, and delivered end-to-end UAT, user manuals, training, and ongoing
support. Designed custom workflows and applications for the Maximo
consolidation and upgrade project; led business process documentation, functional specifications, and QA
testing.

Front-End Development:
• Developed and maintained responsive websites using HTML, CSS, and JavaScript. ASP.NET MVC, and ASP.NET Core
• Optimized website performance and loading speed through code optimization and image compression.

Back-End Development:
• Developed and optimized server-side logic and functionality for applications, ensuring efficient data
processing and seamless database interactions.

Database Management:
• Designed and maintained database schemas, crafted complex queries, and ensured data integrity using
SQL Server and Entity Framework.
• Managed and monitored databases for performance and stability.

Mobile Development (flutter):
• Designed, developed, and maintained cross-platform mobile applications for both Android and iOS using
the Flutter framework.
• Collaborated with cross-functional teams to design and implement user-friendly interfaces.

Networking:
• Installed, configured and troubleshooted routers, switches, and firewalls to ensure optimal network
performance and reliability within the organization.

Education Technology Coordinator:
• Provided technical support to faculty, staff, and students, resolving issues and creating comprehensive
user manuals.
• Implemented and managed social reward programs to motivate and engage students.
• Oversaw and maintained academic records, course scheduling, enrollment processes, LMS services,
and the academic calendar.
• Compiled data-driven reports to inform and drive improvements in educational technology.
• Strived to enhance the educational technology environment and foster a positive learning atmosphere.

Supported the development, deployment, and maintenance of IT systems and infrastructure serving PAAET
students, faculty, and administration across all campuses.
• Contributed to development of the Smart PAAET mobile application and PAAET web portals, improving
user experience and operational efficiency.
• Supported the TAS system across colleges and managed the Ellucian Banner LMS and student social
reward program.
• Diagnosed and resolved enterprise network issues across multiple campus sites, improving service
availability and connectivity.

POS System Implementation:
• Deployed and configured Micros Oracle POS systems in restaurants and hotels, ensuring seamless
integration and functionality.
• Managed POS system upgrades and maintenance for multiple locations, ensuring uninterrupted
operations.

Technical Support and Maintenance:
• Provided comprehensive support and troubleshooting to resolve technical issues, ensuring optimal
system performance and data security.
• Conducted regular system maintenance and updates to enhance reliability and performance.

• Deployed and configured Oracle Micros RES 3700 and Symphony POS hardware and software across major
clients in the hospitality sector — restaurants, cafés, and hotels.
• Led on-site technology setup and configuration for annual marathon events with strict operational
deadlines.
• Managed user accounts, permissions, and role-based access controls across client environments.

End-to-End Web Development - (Full Stack Developer):
• developed and maintained both front-end and back-end components of web applications using
ASP.NET, ensuring seamless user experiences and robust functionality.

Database Management:
• Managed and optimized databases to improve data storage and retrieval efficiency.
• Performed database tuning and optimization to enhance performance.

• Developed frontend and backend components for a rental mobile application.