حسنين محبوب

• Monitor transactional-based card spends on a 24x7 basis as per Bank's procedures, agreed service standards and in accordance with agreed controls and procedures.
• Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank's procedures in accordance with agreed controls and TAT’s.
• Monitor transactions made on the bank’s acquiring merchants on a daily basis.
• Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
• Resolution of all customer issues/enquiries relating to any possible fraudulent transactions, disputed cardholder billings etc., and channel feedback into process improvements.
• Ensure customer requests/instructions via phone/fax are validated before acting on them and/or updating the card system.
• Ensure timely SAFE and TC40 reporting to respective Schemes.
• Responsible for exercising judgment in interpreting Visa/MasterCard Operating Regulations to detect possible fraudulent transactions on cards & to resolve customer disputes on any unauthorized or fraudulent transactions and protect the bank's interest by minimizing transactional losses.
• Ensure to advise respective units in the bank to take necessary actions on any possible fraudulent transactions/accounts/disputed transactions and protect the bank's interest in minimizing transactional losses.
• Detect possible money laundering transactions on cards & report such transactions to Manager/Supervisor Fraud Detection and protect the bank's interest by taking appropriate actions.
• Providing credit card fraud awareness training to new and existing clients.
• Ensure that all lines are answered within 3 rings.

Working in the cards acquiring business of the retail banking group. Duties include sale of POS terminals, technical support to merchants, providing fraud awareness trainings to merchants, handling fraud and chargeback issues, handling payment issues, handling relationships with business merchants and checking and submitting of legal documents of business merchants.