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Hadyah Abdullah, Quality Administrative
Hadyah Abdullah, Quality Administrative

Hadyah Abdullah

Quality Administrative·Extensya company

Saudi Arabia

Bachelor's degree, دبلوم إدارة لوجستية

 

Work experience

Total years of experience: 7 years, 0 months

Quality Administrative

January 2025 - Present

Extensya company

Riyadh, Saudi Arabia

January 2025 - Present

• Maintain and develop internal quality standards
• Assess support interactions based on established quality standards
• Accompany evaluations with meaningful and constructive feedback
Company industry:
Call Centers & Customer Care Outsourcing

Data processing

January 2024 - January 2025

the Ministry of Justice

Riyadh, Saudi Arabia

January 2024 - January 2025

• Real estate document fields are indexed and shaded.
• Reviewing the indexed data and shaded fields
Company industry:
Public Administration

اخصائي تنظيم اداري

August 2023 - February 2024

مستشفى الامير محمد بن عبدالعزيز

Riyadh, Saudi Arabia

August 2023 - February 2024

إدارة وﺗﻨﻈﻴﻢ ﻣﺸﺎرﻳﻊ ﺗﻄﻮﻳﺮﻳﺔ ﻣﻊ اﻹدارة اﻟﻄﺒﻴﺔ، ﺑﻤﺎ ﻓﻲ ذﻟﻚ ﻣﺸﺮوع ﺗﺤﺴﻴﻦ ﺧﺪﻣﺎت اﻟﻄﻮارئ
•
اﻟﻤﺴﺘﻌﺠﻠﺔ وﻣﺸﺮوع ﺗﺤﺴﻴﻦ ﺗﻨﻈﻴﻢ اﻷدوات ﻓﻲ ﻗﺴﻢ اﻟﺘﻌﻘﻴﻢ
إﻋﺪاد وﺻﻴﺎﻏﺔ ﻣﺴﻮدات ﻣﺤﺎﺿﺮ اﻻﺟﺘﻤﺎﻋﺎت واﻟﻮﺛﺎﺋﻖ اﻹدارﻳﺔ ذات اﻟﺼﻠﺔ ﺑﺎﻟﻤﺸﺎرﻳﻊ
أرﺷﻔﺔ وﺗﻨﻈﻴﻢ اﻟﻤﻠﻔﺎت اﻟﺼﺎدرة واﻟﻮاردة ﻟﻺدارة اﻟﻄﺒﻴﺔ ورﻗﻴًﺎ وإﻟﻜﺘﺮوﻧﻴًﺎ ﺑﻤﺎ ﻳﻀﻤﻦ ﺳﻬﻮﻟﺔ اﻟﺮﺟﻮع إﻟﻴﻬﺎ
ودﻋﻢ ﺳﻴﺮ اﻟﻌﻤﻞ اﻹداري واﻟﺘﻨﻈﻴﻤﻲ
•
Company industry:
Medical Hospital
Job role:
Administration

Administrative organization specialist

January 2023 - January 2024

PMAH Hospital

Riyadh, Saudi Arabia

January 2023 - January 2024

• RATZ Improvement Project
• OR Instruments Project
• Archive files and send them to the concerned departments
Company industry:
Other Healthcare Services

مديرة علاقات المرضى

May 2021 - May 2023

مجمع الفرائضي الطبي

Riyadh, Saudi Arabia

May 2021 - May 2023

إدارة ﻗﺴﻢ اﻻﺳﺘﻘﺒﺎل وﺗﻨﻈﻴﻢ ﺟﺪول اﻟﻤﻮاﻋﻴﺪ وﺿﻤﺎن اﻧﺴﻴﺎﺑﻴﺔ ﺣﺮﻛﺔ اﻟﻤﺮﺿﻰ
•
ﺗﺪرﻳﺐ اﻟﻤﻮﻇﻔﻴﻦ اﻟﺠﺪد ﻋﻠﻰ ﻧﻈﺎم اﻟﻌﻤﻞ اﻟﻤﻌﺘﻤﺪ وﺗﻌﺮﻳﻔﻬﻢ ﺑﺄوﻗﺎت ﻋﻤﻞ اﻷﻃﺒﺎء وآﻟﻴﺎت ﺣﺠﺰ اﻟﻤﻮاﻋﻴﺪ
•
ﻣﺘﺎﺑﻌﺔ ﺳﻴﺮ اﻟﻌﻤﻞ اﻟﻴﻮﻣﻲ ﻓﻲ اﻻﺳﺘﻘﺒﺎل واﻟﺘﺄﻛﺪ ﻣﻦ ﺟﻮدة اﻟﺨﺪﻣﺔ اﻟﻤﻘﺪﻣﺔ ﻟﻠﻤﺮﺿﻰ
ﺗﻨﺴﻴﻖ اﻟﺘﻮاﺻﻞ ﺑﻴﻦ اﻟﻤﺮﻳﺾ واﻟﻄﺒﻴﺐ ﻟﻀﻤﺎن وﺿﻮح اﻟﻤﻌﻠﻮﻣﺎت وﺗﺤﺴﻴﻦ ﺗﺠﺮﺑﺔ اﻟﻤﺮﻳﺾ ﻓﻲ اﻟﻤﻨﺸﺄة
اﻟﺼﺤﻴﺔ
Company industry:
Medical Hospital
Job role:
Management

Patient relations officer

January 2021 - January 2023

Alfaraidy Medical

Riyadh, Saudi Arabia

January 2021 - January 2023

• Set up new client accounts and updated Salesforce files with precision.
• Reviewed and assessed client credit and investment history.
• Assisted sales team with cold calling and following up on leads
Company industry:
Other Healthcare Services

اخصائي موارد بشرية

May 2019 - May 2020

مجمع الرحمه الطبي

Riyadh, Saudi Arabia

May 2019 - May 2020

إﻋﺪاد ﻋﺮوض اﻟﻌﻤﻞ واﻟﺘﻔﺎوض اﻟﻤﺒﺪﺋﻲ ﻋﻠﻰ اﻟﻤﺰاﻳﺎ ﺑﺎﻟﺘﻨﺴﻴﻖ ﻣﻊ إدارة اﻟﺘﻌﻮﻳﻀﺎت
•
ﻣﺘﺎﺑﻌﺔ إﺟﺮاءات اﻻﻧﻀﻤﺎم ﻟﻠﻤﻮﻇﻔﻴﻦ اﻟﺠﺪد وإﻛﻤﺎل اﻟﻤﺴﺘﻨﺪات اﻟﻤﻄﻠﻮﺑﺔ
•
ﺗﺤﺪﻳﺚ ﻧﻈﺎم اﻟﻤﻮارد اﻟﺒﺸﺮﻳﺔ ﺑﺒﻴﺎﻧﺎت اﻟﻤﺮﺷﺤﻴﻦ واﻟﻤﻮﻇﻔﻴﻦ ﺑﺪﻗﺔ ﻣﻨﺘﻈﻤﺔ
Company industry:
Medical Hospital
Job role:
Management

HR

January 2019 - January 2020

-Al Rahma Medical Complex

Riyadh, Saudi Arabia

January 2019 - January 2020

• Coordinated transport department holidays, sickness leave
• Completed and updated company records on Sage HR as requested by HR manager
Company industry:
Medical Hospital

Education

SAUDI LOGISTICS ACADEMY

January 2026

January 2026

Bachelor's degree, دبلوم إدارة لوجستية

Saudi Arabia

جامعة الإمام محمد بن سعود الإسلامية‎

June 2016

June 2016

Bachelor's degree, إدارة أعمال

Saudi Arabia

GPA (point): 3.30 out of 5

GPA (point): 3.30 out of 5

إدارة عامه

Imam Muhammed Ibn Saud University

January 2016

January 2016

Bachelor's degree, ادارة اعمال

Saudi Arabia

Skills

اكسل

Intermediate

الجودة

Intermediate

اللغة الإنجليزية

Intermediate

خدمة الكمبيوتر

Intermediate

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

ARCHIVE FILE

Intermediate

CONSTRUCTIVE FEEDBACK

Intermediate

COOPERATION

Intermediate

DATA PROCESSING

Intermediate

ENTHUSIASM

Intermediate

MANAGEMENT

Intermediate

QUALITY CONTROL

Intermediate

REAL ESTATE

Intermediate

SALESFORCE

Intermediate

Languages

English

Intermediate

Trainings and Certifications

Certifications

Stress Management in the workplace

Cybersecurity –

Data analysis using Google Sheets

Cost management course

شهادة إجتياز دورة إدارة التكلفة

الأكاديمية السعودية اللوجستية

Oct 2025

Hobbies and interests

الكمبيوتر
الرياضة