Goutam Chakraborty

• Directly manage and optimize multi-unit regional operations for 9 high-volume retail stores across
West Bengal and Odisha.
• Accountable for achieving overall strategic business objectives, store profitability, and aggressive
regional revenue targets.
• Oversee comprehensive multi-million P&L budget management, operational efficiency, financial
modeling, and stringent shrinkage controls.
• Recruit, mentor, and provide executive guidance to General Managers and Store Managers, building
a high-accountability culture with structured performance appraisals.
• Develop and execute localized business development strategies, stock allocation matrix, marketing
initiatives, and promotional campaigns.
• Spearhead internal and external stakeholder relations, including vendor contract negotiations,
landlord leasing terms, and regulatory compliance audit management.

• Managed a expansive regional footprint of 19 operational large-format stores across West
• Successfully identified strategic expansion sites, finalized leasing terms, and executed greenfield
launch of 10 new stores within a single calendar year.
• Drove continuous cost optimization programs and ensured strict adherence to corporate regulatory
standards and compliance benchmarks.
• Prepared and presented comprehensive monthly, quarterly, and annual financial performance and
operational analysis reports to executive board leadership.

• Supervised the 9-store regional portfolio across West Bengal and Odisha, consistently surpassing
targets for top-line revenue and operational excellence.
• Played an active, hands-on leadership role in strategic regional footprint expansion, site evaluation,
and new store opening project workflows.

• Steered regional operations and visual merchandising standards across 17 large-format apparel and
lifestyle stores in West Bengal.
• Handled escalation of critical customer grievances, drafted incident management briefs, and
addressed regulatory compliance requirement.

• Successfully managed the LARGEST flagship store in the East zone (9, 049 sq. ft.), maintaining
position as one of the highest-grossing stores in the state.
• Led, trained, and managed a diverse team of 45+ sales associates and operational staff, driving high
engagement and productivity.
• Assumed extended responsibilities as Acting Regional Manager for the entire West Bengal region
during leadership transitions.
• Controlled inventory management workflows, conducted competitive benchmarking analyses, and
implemented robust asset protection security measures.

• Directed retail operations across 1 standalone flagship boutique store and 7 premium Shop-in-Shop
(SIS) counters across Eastern India.
• Formulated annual operational budgets, executed prompt corrective strategies on financial
variances, and led regional visual display programs.

• Managed day-to-day operations for the luxury premium Italian fashion boutique at Forum Courtyard

• Managed inventory, visual display, and sales revenue for Household & Kidswear Departments during
Mani Square and Guwahati store launches.
• Supervised 10 team members; acted as certified Product Knowledge Coach and SAP Retail Cashier
lead.