Fawzi Abdulaziz

Working within team in different technologies with different vendors/open source
- HPE Enclosure, Servers, iLO, SimpliVity Technology, MS Active Directory

- Operate and maintain the entire network by 24x7
- Maintaining service stability, network performance, availability and customer satisfaction
- Troubleshooting & Support to Business Customer Issue End To End and Handling customer technical issue in Tier 1
and 2.
- Follow-up with client tickets and with other Operation departments
- Tracking issue from Modem, Router, Gateway, up to Data Center/Core Node
- Dealing with different technologies in Cisco Routers/Switches, Juniper Switches, SolarWinds, PRTG, Wireshark,
IBM Tivoli, Krators M&C
- Help Clients to activate Modems, and fix connection issue remotely
- Document all incidents, outages and performance alerts in Ticket Systems either internal or external
- Response on the customer’s problems either by Emails, Phones
- Monitoring the operation of the Ground Stations equipment.
- Escalate problems to appropriate level & department, if an issue is not resolved in a specific time.
- Generate all report type, daily, weekly, and monthly
- Preparing the documents that help NOC on their daily tasks/Troubleshooting.
- Support IT in Cisco collaboration solutions/products, design, implementation & Troubleshooting
Network Engineer at AIT "Anazeem Information Technology"

- Deployed VMware vCenter and ESXi Hypervisor versions 5.5, 6.5, 6.7 and 7 infrastructure
- Deployed Linux servers with other services based on CentOS/ REHL
- Deployed Network Monitoring/Management system Cacti, Nagios Core, Network Analyzer to monitor
Servers/Services, and Network Devices
- Deployed iTOP TeemIP for IP address management and devices inventory list
- Deployed Cisco collaboration system, Voice Gateway, CUCM, CME, and integrated with Billing system such as
Imagicle Billy Blue’s plus recording system such as RedBox and 3CX
- Deployed Expressway edge/control with jabber to allow external users
- Configuring and manage Veeam Backup Software, Exchange server, AD Domain

- Support per-sales, on-site survey, and technical details on Network Infrastructure, Collaboration, and
Wireless solutions with other vendors such as Microsoft, Cyberoam, Cyberdata..etc.
- Meeting with clients to reach the optimal solution and provide them with technical information for either tender
or improve their networks.
- Network design and Optimization is well Documented
- Preparing infrastructure to support advanced services
- Configuring and Troubleshooting Cisco Devices such as Cisco Server UCS VMware ESXI, Business Edition
6000M/H, Cisco ISR and ISR-G2 routers, Cisco Analog Telephone Adapter (ATA), Switches series, CUCM &
CallManager Express, Video Conference SX80, SX10, MultiSite Connectivity, Cisco Wireless

Preparing the Infrastructure for VoIP \[CME - CUCM - DHCP - TFTP.. etc.\]
- VoIP LAN connectivity, LDAP integration with CUCM
- Verify PSTN connectivity FXO, FXS, SIP Trunk
- Cisco Switch such 1900, 2960 series, 3500, 3750 3850 Series, 4500 series, etc.
- Cisco Routers 800 series, 2900, 3900, etc.
- Cisco IP Phones (SIP and SCCP), Phones types include - 3905series, 6900 series, 7800
series, 7900 series, 8800 series, 8900 series and 9900 series and DX650
- Call Manager Express (CME) on both ISR and ISR-G2 routers, Cisco Unity Express (CUE) & Call
signaling protocols
- Voice and video CODECs, DTMF, SRST, CUBE, Digit Manipulation, Dial Plan
- Jabber clients, Background/Ring customization, SRV records for external jabber
- Call Control, Voice Gateway, Endpoint Registration, Call Quality, Media Resources, Video Conference
- Unity connection & CUCM/CUCME Integration with SIP/SCCP, Auto-Attend, IVR, Voicemail
- Managing IOS Files and Upgrades with Boot Options, Backup, & Recovery files/passwords
- configuration & troubleshooting of wireless & VoIP related issues
- Design, Implement, Maintain Cisco portfolio Routers & Switches, Wireless Controller and Access Point, &
Collaboration solutions
- Pre-Sale Engineer for Cisco Products such as Switches, Routers, Wireless Controller, Access Point,
Collaboration Solution, and after sales customer support
IT Support at souq.com

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