Eva Danisova

Client relationship:
Assisting and demonstrating highest standards of customer service. Introducing brand to customers and building brand image. Serve as client liaison to insure timely response to customer needs. Building positive relationship with clients and employees. Providing leadership and support to branch managers. Develop and implement sales performance metric system. Customer relationship management (CRM) and building VIP clientele (special orders).
KPI (Key performance indicator):
Achieving store and personal target. Customer satisfaction, revenue growth. POS system, preparation of invoices. Monthly report, providing and overview of sales activities within a company for the previous month. Ongoing performance to consistently meet goals.

Team Management:
Training and development of new employees within the unit. Enforce merchandise standards as set by visual guidelines. Exhibit strong interpersonal skills in dealing with clients and colleagues.
Communicating all company policies, rules, procedures. Preparation of PowerPoint presentations.

Administrative Support:
Assisting with planning and organization of events within the Unit. Providing general operational, administrative, support. Contributing to the preparation of administrative documents, guidelines, reports and analyses.

Team Management:
Responsible for overseeing employees achievements. Plan workload and scheduled, allocate tasks to team members, brief teams on targets, initiatives and policy. Report on team performance and do individual performance reviews.

Administrative Support:
Coordination with suppliers, contractors. Weekly reports, track process and outcomes which refers to collected data on the sales process. Sell-through. Stock management (inventory).

Customer relationship management:
Analyzing customers interaction and data throughout the customer lifecycle. Achieving store sales and KPI. Coordinate interactions with clients and potential clients. Connecting over different channels. Building personalized relationship.

Effective communication:
Quick in problem solving and strong decision making. Consistence in the workflow, strong business relation and advanced professional image.

Provide exceptional customer service and build strong customer relationship. Handle customer inquiries, comfort and satisfaction. Manage daily store tasks. Prepare weekly feedback to manager about customer preferences and buying behaviors. Achieve personal and store targets, attend trainings for new collections. Provide new employees training assistance. Brand presentation and merchandising. Ability do deliver high customer service at all times. Working with tight timelines and handle pressure. Proactive and attentive to details.