Esubalew Demissie

Branch Manager II·HIBRET BANK SC

إثيوبيا

ماجستير, Business Economics

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 10 أشهر

Branch Manager II

مايو 2018 - حتى الآن

HIBRET BANK SC

Addis Ababa، إثيوبيا

مايو 2018 - حتى الآن

• Spearheaded resource mobilization initiatives, driving profitability and operational excellence within the branch.
• Achieved a remarkable 150% annual growth in branch deposits, significantly enhancing financial stability.
• Expanded the branch customer base by 100% annually, fostering stronger community relationships and loyalty.
• Boosted foreign currency (FCY) collection by 85% per year, optimizing revenue streams and market presence.
• Ensured compliance with central bank directives, maintaining Non-Performing Loans (NPL) below 5%, thereby enhancing credit quality.
• Developed and implemented strategies for effective credit disbursement and collection, contributing to overall branch success.

مجال الشركة:: البنوك
الدور الوظيفي:: البنوك

Merchant Management Customer Relationship Officer

يونيو 2017 - مايو 2018

Commercial Bank of Ethiopia

Addis Ababa، إثيوبيا

يونيو 2017 - مايو 2018

• Developed and maintained strong relationships with clients,
achieving high levels of customer loyalty.
growth, contributing to the successful launch of new banking
• Actively recruited new customer through network and target
market campaign, achieving 150% growth in customer base.
• Managed portfolio of high value customer providing tailored
ensure customer need were meet.

مجال الشركة:: البنوك
الدور الوظيفي:: البنوك

Senior Customer Service Officer / Accountant

يناير 2016 - يونيو 2017

ETHIOPIA

Addis Ababa، إثيوبيا

يناير 2016 - يونيو 2017

disbursement, conduct credit assessment and risk evaluation.

مجال الشركة:: البنوك
الدور الوظيفي:: البنوك

Acting Customer Service Manager I

يناير 2014 - يناير 2017

ETHIOPIA

Addis Ababa، إثيوبيا

يناير 2014 - يناير 2017

times to customer inquiries by 100%, enhancing overall

مجال الشركة:: البنوك

Senior Customer Service Officer

أغسطس 2014 - يناير 2016

commercial bank of erthiopia

Addis Ababa، إثيوبيا

أغسطس 2014 - يناير 2016

• Oversaw and managed all financial and non-financial transactions within the branch, ensuring accuracy and compliance.
• Implemented strategies to control, balance, and reduce overall receivables and payables, enhancing financial efficiency.
• Conducted daily bank branch reconciliations, identifying discrepancies and recommending corrective measures to top management.
• Recognized for exceptional performance and selected to lead the reconciliation team, successfully improving operational processes.
• Developed strong analytical skills and attention to detail, contributing to overall branch performance and customer satisfaction.

مجال الشركة:: البنوك
الدور الوظيفي:: البنوك

Customer Service Officer

أبريل 2012 - أغسطس 2014

Commercial Bank of Ethiopia

Addis Ababa، إثيوبيا

أبريل 2012 - أغسطس 2014

• Provided exceptional service to clients, addressing inquiries
and resolving issues promptly.

مجال الشركة:: البنوك
الدور الوظيفي:: البنوك

Junior Customer Service Officer

أكتوبر 2011 - أبريل 2012

Commercial Bank of Ethiopia

Addis Ababa، إثيوبيا

أكتوبر 2011 - أبريل 2012

• Gained foundational experience in customer service
operations, contributing to team objectives and enhancing
client satisfaction.

مجال الشركة:: البنوك
الدور الوظيفي:: البنوك

التعليم

Unity University

يوليو 2016

ماجستير، Business Economics

إثيوبيا

المعدل التراكمي (نقاط): 3.94 من 4

I scored excellent grade both on concept and Final Thesis Which Made me awarded by the CEO of MIDROC

UNITY UNIVERSITY

يناير 2016

ماجستير، Business

إثيوبيا

ADDIS ABABA UNIVERSITY Addis Ababa

يناير 2011

بكالوريوس، Economics

إثيوبيا

DEGOLLO GENERAL PREPARATORYAND HIGH SCHOOL High School

يناير 2008

الثانوية العامة أو ما يعادلها، highschool diploma

إثيوبيا

Skills

Management

Expert

Sales

Expert

Customer Centricity

Expert

Computer Skills

Expert

Marketing

Expert

BUSINESS ECONOMICS

Expert

BUSINESS OPERATIONS

Expert

COLLECTIONS

Expert

COMPUTER LITERACY

Intermediate

CONSTRUCTION

Intermediate

CREDIT DEBIT CARD PROCESSING

Intermediate

ECONOMICS

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

PROFITABILITY ANALYSIS

Intermediate

RELATIONSHIP BUILDING

Intermediate

Microsoft Office

Expert

Sales

Expert

Management

Expert

Administration

Expert

Customer Service

Expert

BUSINESS ECONOMICS

Intermediate

COLLECTIONS

Intermediate

CORPORATE STRATEGY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

EVALUATING STAFF

Intermediate

FINANCIAL ANALYSIS

Intermediate

LOANS

Intermediate

RESOURCE MOBILIZATION

Intermediate

RESULTS FOCUSED

Intermediate

TEAM LEADERSHIP

Intermediate

اللغات

الاثيوبية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات

Certified in advanced banking operation

basic computer application Certified in feeling for professional in delighting the customer

advanced banking operation

الهوايات والاهتمامات

Reading Economic and business Jounal

watching documentary related to technology and history

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Ahmed Sayed Ahmed

Managing Partner
ASA Egypt

Esubalew Demissie

مشاركة سيرتي الذاتية

الخبرة العملية

Branch Manager II

Merchant Management Customer Relationship Officer

Senior Customer Service Officer / Accountant

Acting Customer Service Manager I

Senior Customer Service Officer

Customer Service Officer

Junior Customer Service Officer

التعليم

Unity University

UNITY UNIVERSITY

ADDIS ABABA UNIVERSITY Addis Ababa

DEGOLLO GENERAL PREPARATORYAND HIGH SCHOOL High School

Skills

اللغات

الاثيوبية

الانجليزية

التدريب و الشهادات

الشهادات

الهوايات والاهتمامات

Reading Economic and business Jounal