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Engy Hassan

subject matter expert ·Teleperformance - Egypt

Egypt

Bachelor's degree, business administration

 

Work experience

Total years of experience: 2 years, 7 months

subject matter expert

October 2023 - July 2025

Teleperformance - Egypt

Alexandria, Egypt

October 2023 - July 2025

Handling escalated customer complaints
Supporting agents during live calls
Training new hires on systems & scripts
Monitoring quality and improving performance

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

agent customer service

January 2023 - July 2025

Teleperformance - Egypt

Alexandria, Egypt

January 2023 - July 2025

Handled inbound and outbound customer interactions professionally.
Resolved customer complaints and provided accurate information.
Maintained detailed records using CRM systems.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Alexandria university

September 2022

September 2022

Bachelor's degree, business administration

Egypt

Skills

problem solving skills/time management /teamwork/ communication

Expert

Social profiles

Languages

English

Intermediate