elizabeth kiai

• Detailing products to customers
• Stock management
• Daily sales and assisting customers in locating specific products.
• Organize and mobilize farmers awareness day to show cased different agricultural products offered by different
manufacturers.
• Assist customers in need assessment and recommending best course of action
• Grow and improve customers value and profit ability by engaging and deepening existing customer relationship

Relationship Management
• Manage & service primarily walk-in clients, fulfilling transaction requirements
• Grow & improve customers value and profitability by engaging & deepening existing customers relationships
• Address walk-in ETB (existing to bank) clients (any segment) sales needs (may be from Service To Sales ); Serve client on initial
request and broaden to Next Best Conversation based on ETB analytics
• Direct and educate walk-in clients to use self-serve channels and handle service requests via low-counters where requested by
client Actively seek Service To sales Opportunities
• Effectively convert service recovery to sales opportunities
Customer Engagement & Advisory
• Provide advice on potential financial planning solutions based on client needs
• Carry out suitability assessment of clients
• Refer to products specialists to provide expert advice to customers across a wide range of financial maters such as
retirement planning, estate planning, asset allocation, forex rates etc
• Risk Management &Control
• Ensure meeting clients requirements while ensuring compliance with regulations and controls set by the bank and external
regulatory authorities by all staff
• Read, understand and comply with all provisions of the Group Code of Conduct
• Sound knowledge of all aspects of general banking retail operations and credit operations/deposit and lending
products/inspection and audit requirements as applicable
• Ensure that the Anti-Money Laundering requirements are followed
• Ensure all reasonable steps are taken to verify the identified customers.

Customer/Business Acquisition
• Increase customer base through new bank customer acquisition and increased product per customer ratio for existing bank
clients
• Activate NTB (new to bank) clients, and setup and educate clients on remote channel usage i.e., online, Client Centre, ATM
• Handover the client to Priority or Business Banking Team if Need be
• Based on client profile, map client potential and work towards up streaming to Priority and Business Client segments by
increasing wallet share.

Relationship Management
• Manage & service primarily walk-in clients fulfilling transactional requirements
• Grow & improve customers value and profitability by engaging & deepening existing customers relationships
• Address walk-in ETB (existing to bank) clients (any segment) sales needs (may be from Service To Sales); Serve client on initial
request and broaden to Next Best Conversation based on ETB analytics
• Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by
clients;
• Actively seek Service to Sales Opportunities
• Effectively convert service recovery to sales opportunities
Customer Engagement & Advisory
• Provide advice on potential financial planning solutions based on client needs
• Carry out suitability assessment of clients
• Refer to products specialist to provide expert advice to customers across a wide range of financial maters such as retirement
planning, estate planning, asset allocation, forex rates etc

Risk Management & Control
• Ensure meeting clients requirements while ensuring compliance with regulations and controls set by the bank and external
regulatory authorities by all staff
• Read, understand and comply with all provisions of the Group Code of Conduct
• Sound knowledge of all aspects of general banking, retail operations and credit operations/deposit and lending
products/inspection and audit requirements as applicable
• EnsurethatheAnti-MoneyLaunderingrequirementsarefollowedasfollows:-
• Ensure all reasonable steps are taken to verify the identity of customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions and suspicious activities using the right internalchannels

• Grow existing liabilities of the bank and manage the day to-day portfolio of the Branch
• Growth in Balance sheet-Asset Finance, Trade Finance, Term Loans and Unsecured Loans.
mobilize deposits, CASA
• Manage Retail portfolio at risk and, monitor account migration and provisions to ensure that they are within set acceptable
business levels.
• Debt collection and demand where necessary.
• Identify new business opportunities for the bank.
• Business Development, Sales Planning & Solution Selling
• Manage client expectations, requirements and complaints in a professional and timely manner.
• Ensure customer retention by offering a wider product range to existing customers
• Service Quality and Planning to enhance customer satisfaction within branch

• Growing the banks Liabilities and Assets
• Ensuring healthy pipelines are maintained
• Cross-selling of the banks products and services to new and existing customers.
• Delivering exceptional sales performance by identifying and meeting customers needs through selling and cross selling of all
NIC Bank Retail product & services.
• Generate and convert quality leads into sales