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Azad Nawab

Team Leader – Social Media & Customer Service·Golden Triangle Special Economic Zone Company

Saudi Arabia

Bachelor's degree, Software Engineering

 

Work experience

Total years of experience: 4 years, 7 months

Team Leader – Social Media & Customer Service

July 2024 - November 2025

Golden Triangle Special Economic Zone Company

Luang Prabang, Laos

July 2024 - November 2025

• Led and supervised social media and customer service teams managing high-volume
customer inquiries.
• Ensured SLA compliance and improved customer response and resolution efficiency.
• Coordinated with operational and technical teams to resolve escalated customer issues.
• Trained and mentored team members to improve service quality and performance
standards.

Company industry:
Call Centers & Customer Care Outsourcing

IT & Product Executive

October 2022 - July 2024

Aodour

Lahore, Pakistan

October 2022 - July 2024

• Managed end-to-end e-commerce operations and improved website performance and
operational workflow.
• Conducted global product and supplier sourcing to support product expansion.
• Executed product listings, content updates, and day-to-day IT operational support.
• Supported cross-border procurement and logistics coordination for international
operations.

Company industry:
Perfume & Cosmetics

Digital Marketing & SEO Analyst

March 2022 - September 2022

Step IADM

Lahore, Pakistan

March 2022 - September 2022

• Performed SEO audits, keyword research, and on-page optimization to improve website
visibility.
• Executed social media and content marketing campaigns to enhance brand presence.

Company industry:
Graphic Design

Front-End Design & Development

August 2020 - May 2021

HOP (House of Professional)

Lahore, Pakistan

August 2020 - May 2021

• Contributed to front-end design and development projects.
• Collaborated with backend teams to deliver functional web solutions.
• Optimized websites for speed, scalability, and improved user experience.

Company industry:
Software Development

Education

Minhaj University Lahore

January 2022

January 2022

Bachelor's degree, Software Engineering

Pakistan

Innovators School and Science College

January 2018

January 2018

High school or equivalent, Computer Science

Pakistan

Innovators School and Science College

January 2018

January 2018

High school or equivalent, Software Engineering

Pakistan

Skills

AMAZON WEB SERVICES

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER SERVICE

Intermediate

DIGITAL MARKETING

Intermediate

E COMMERCE

Intermediate

LEADERSHIP

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

SEARCH ENGINE OPTIMIZATION

Intermediate

SHOPIFY

Intermediate

Sales

Expert

Microsoft Excel

Expert

Marketing

Expert

Sales Representatives

Expert

Microsoft Office

Expert

Social Media

Expert

Social Media Marketing

Expert

SEO

Expert

Content Creation

Expert

Management

Expert

Project Management

Intermediate

Production

Expert

Operation

Expert

LINKEDIN

Intermediate

STRATEGIC SOURCING

Intermediate

Inventory Control

Expert

Data Entry

Expert

Languages

English

Beginner

Urdu

Beginner

Punjabi

Beginner