ايات عثمان الياس عثمان

 Adhering to set work routines and promoting compliance with policies, standards and regulations.
 Completing orders, evaluating information, processing customers selection and generating reports .
 Providing outstanding customer service, dealing with stock replenishment and maintaining levels

 Serving customers, processing payments, giving receipts, checking product quality and working to targets.
 Sorting deliveries, maintaining shop cleanliness and maintaining high standards at all times.
 Organising the layout of the counters and displaying stock to entice customers and gain interest .
 Ensuring excellent presentation of products and listening intensely to customer’s queries and concerns

 Assisting customers, building rapport and advising on resources, new publications and selecting stock
 Using IT systems to catalogue stock and organising library services for sections such as pre-school groups
 Helping customers with enquiries, dealing with sorting/finding books and welcoming the public

• Processing documents, creating reports, spreadsheets with functions.
• Managing and creating the billing system of the company.
• Keeping contact with existing customers in person or by telephone.
• Contracts and payments meeting sales targets promoting new products and special deals.
• Advising customers about delivery schedules after-sales.