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Main Duties:
 Handling all the recruitment process for the blue / white collars employees.
 Managing the personnel team in the hiring process, Terminations and all the other personnel related issues.
 Conducting the disciplinary investigations.
 Reviewing and monitoring all the Payment variables for the operating unit and all the managers.
 Developing and updating all the policies and procedures and the HR guide.
 Responsible for all the contract renewals and monitoring all the probation period forms for the operating unit.
 Supervising the team in handling the medical insurance program.
 Resolving conflicts rising between operating teams.
 Creating leadership programs to improve the supervisors’ skills.
 Meeting with different working syndicates and resolving any employee issues.
 Creating programs to enhance company values among employees.
 Negotiating with new suppliers to provide services and goods for site.
 Overseeing the performance management cycle for all site employees.

Projects:

 Updating job success profile for all operational job families.
 Creating workload analysis for site jobs.
 Creating HR dashboard.
 Creating employee induction program.

Other Achievements:

 Improving adherence with 45 %.
 Improving employee filing and files completion from 64% to 90%.
 Monitoring transportations and saving 340, 000 EGP against 2015.

OD Duties:
 Creating company organizational structure, vertical and horizontal communication
Policies and procedures.
 Conducting job analysis.
 Creating job description and specification for each job.
 Conducting workload analysis.
 Creating organizational competency model.
 Implementing Balanced Scorecard as mean for Strategic Planning.
Recruitment Duties:

 Creating all recruitment forms.
 Head hunting high profile candidates.

 Creating database of candidates for all future hiring needs.

 Creating annual man power plan.

 Conducting Competency based Interview.

Training Duties:

 Conducting internal training.

 Initiating orientation and induction process.

 Gap analysis and creating annual training plan.
Payroll & Personnel Duties:
 Creating salary scale.
 Calculating monthly salaries, deductions, overtime, ...


 Creating contracts and dealing with legal entities.

 Creating all needed HR forms.

Click to edit position descriptionRecruitment Duties:

Creating Man Power Plan.
Executing Recruitment Process.
Creation of induction and recruitment process
Conducting exit interview and creation of exit interview process and files.

Training Duties:
Gap Analysis
Creating internal training team
Creating annual training plan and budget
Conducting internal training
Creating and supervising Orientation phase
Creating probation period follow up sheet and supervising its execution

Organizational Development:
Supervising company culture project promoting company values, mission and vision

Talent management:
Creating career path for different functions (sales, marketing, supply chain, finance, HR, Administration)

Performance management:
Creating performance standard and KPI & KRI matrix
Creating performance appraisal forms and supervising appraisal process
Conducting coaching sessions.
Gathering feedback regarding employee performance

Compensation and Benefits:
Participating in creating salary structure
Leading negotiations with medical care providers
Negotiating with various firms to have more benefits for employees.

 Determining each department’s training needs and developed new training programs based on the analysis.
 Planned and led training programs on staff development.
 Designed training modules that implemented strategic business practices and
 Organizational behavior training concepts.
 Effectively trained instructors and supervisors on techniques for managing employees.
 Created testing and evaluation procedures.
 Monitored team leader incentive and motivational programs.
 Delivered training material to a diverse audience of both blue and white-collar professionals.

Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear
communication.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.

Analyzed employment-related data and prepared required reports.
Developed creative recruiting strategies that met anticipated staffing needs.
Communicated the duties, compensation, benefits and working conditions to all
potential candidates.
Managed all phases of recruitment, including defining hiring management needs and
posting available positions.
Researched and recommended new sources for candidate recruiting.
Offered necessary referral support for the Employee Assistance Program.
Brainstormed ideas to create a program to attract highly sought-after job skills.
Managed all aspects of the employee life cycle process, including on and off boarding.