• Providing a supervision, leadership, and oversight to IT networks projects and IT networks team to ensure adherence to schedule, operation, cost and quality and meeting business objectives.
• Overseeing technology operations (e.g. network, security) and end user network computing environment for users.
• Identify the need for upgrades and keep the system current at all times ensuring stability and security of IT networks systems.
• Devise and establish IT networks policies to support the implementation of strategies set region and/or enterprise.
• Engage Regional and Corporate Office for network system implementation, enhancement and operational support.
• Assist in building relationships with vendors and creating/managing cost-efficient contracts.
• Oversees IT networks budgeting and cost estimation approaches, resource allocation, and reallocation for cost-optimization.
• Works with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and day-to-day operational activities.
• Works with the enterprise architecture function to ensure alignment between enterprise architectural roadmaps, business strategies, enterprise transformation activities and compliance standards.
• Ensures continuous alignment of project investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies.
• Oversees the development of appropriate governance frameworks and mechanisms for effective risk management.
• Leads the creation of an IT networks workforce strategy, including the analysis of trends and business strategy to forecast critical skills, emerging skills and resource gaps.
• Established strategic relationship with shared services and 3rd party service providers to fulfill demand.
• Oversees planning and implementation of IT networks management training initiatives, IT networks skills analysis and job description updates.
• Establishes and manages effective relationships between business partners and IT networks section.
• Conducts meetings with IT sections managers and key business stakeholders to validate IT's understanding of business goals and effectively communicate the IT strategy.
• Develops IT networks performance metrics and oversees monthly reviews with the Business leadership team and IT team.
• Manages the IT networks strategy and planning and IT communications teams to ensure a high standard of performance.
• Reviews management processes (and decisions) to ensure compliance with the organization’s strategy for corporate governance of information.
• Leads team responsible for engineering, developing and maintaining processes and documentation for ITM areas.
• Works closely with internal clients to understand and define KPI’s to meet business requirements and SLAs.
• Coordinates critical incident communication to all senior IT and business stakeholders while driving all critical incidents to resolution.
• Maintains business level knowledge of what the key applications for business area are.
• Works to establish SLA’s and supporting KPI’s. Develops monthly reporting package to
• Manages IT Service Management team including hiring, training, staff development, performance management, consultant management and annual compensation review.
• Implements training plans, provide training, direction, skills development training, guidance, and mentoring to promote staff efficiency, productivity, cross-training, as well as the acquisition and retention of key resources.
• Define and implement appropriate process and methodologies across the IT department.
• Work across the organization as IT consultant for operational improvements.
• Have a broad understanding of the landscape of IT service capabilities with the ability to be deep into process periodically.
- Company industry:
- Aerospace
- Job role:
-
Information Technology
