عبد الرحمن زياد

• Managed daily backend operations for an EdTech platform, handling system requests, customer
inquiries, and operational follow ups.
• Supported operational planning and execution of new projects, contributing to faster delivery
timelines and improved cross team coordination.
• Coordinated with internal teams and stakeholders to ensure smooth execution of daily operational
tasks.
• Provided operational reporting and updates to management, supporting informed decision making.
• Trained and onboarded new employees, reducing onboarding time and improving early productivity.

• Supported live training and on the job coaching for new agents while actively handling customer
interactions.

• Conducted cold calls and participated in client visits to promote services and support business
development efforts.

helping customers and selling them the required materials

Help Customers and sell them the materials they want