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Mahmoud Soliman, Senior Billing and Collection Specialist

Mahmoud Soliman

Senior Billing and Collection Specialist·Vezeeta

Egypt

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 7 years, 11 months

Senior Billing and Collection Specialist

December 2024 - Present

Vezeeta

Cairo, Egypt

December 2024 - Present

• Managing overdue accounts and get the payments from the customers
• Contact customers with overdue accounts and attempt to either collect the overdue
amount or negotiate a payment plan to collect it in installments
• Developing measures encouraging timely payments and negotiating payment
schedules
Company industry:
Other Healthcare Services

Senior Account Manager

January 2024 - November 2024

Fawry

Cairo, Egypt

January 2024 - November 2024

• Serving existing customers.
• Maintain relationships with existing clients.
• Assist customers and educate them on the benefits of the companys products.
• Provide technical support.
• Lead project management process.
Company industry:
Banking

Direct Account Manager

January 2021 - January 2024

Paymob

Cairo, Egypt

January 2021 - January 2024

• Serving existing customers.
• Maintain relationships with existing clients.
• Assist customers and educate them on the benefits of the companys products.
• Provide technical support.
• Lead project management process.
Company industry:
Financial Services

Customer service representative

January 2021 - January 2021

Banque du caire

Cairo, Egypt

January 2021 - January 2021

• Resolving customers complaints.
• Answer questions about account types and banking products, such as CDs,
TDs money market accounts, loans and credit cards.
• Check on the status of customer accounts and track checks and payments
• Assist banking customers who are victims of fraud, theft or identity theft
Company industry:
Banking

Ushering and Marketing Agent

January 2018 - January 2019

Nahdet MisrCompany

Cairo, Egypt

January 2018 - January 2019

• Provide product awareness campaigns..
• Make sure of customer satisfaction.
Company industry:
Marketing

Telesales Account Manager

October 2016 - January 2018

Vodafoneenterprise

Cairo, Egypt

October 2016 - January 2018

• Responsible For Handling Network Infrastructure.
• Build and maintain positive relationships with high-value clients by responding to
client needs and resolving issues.
-Attends industry events to meet potential new clients, leverages relationships to build
client value and maintains a network of professionals and corporate decision-maker.
Company industry:
Sales Outsourcing

Education

Helwan University.

June 2019

June 2019

Bachelor's degree, Business Administration And Commerce

Egypt

Helwan university

June 2019

June 2019

Bachelor's degree, (Accounting)

Egypt

Skills

BANKING

Intermediate

BUSINESS ADMINISTRATION

Intermediate

CREATIVITY

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

PROJECT MANAGEMENT

Intermediate

SELF MOTIVATION

Intermediate

STRONG WORK ETHIC

Intermediate

TEAMWORK

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
(english course) ICDL course