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وليد الجهني

Customer Service | Guest Relations Coordinator·Movenpick Resort

Saudi Arabia

Bachelor's degree, علوم حاسب

 

Work experience

Total years of experience: 4 years, 8 months

Customer Service | Guest Relations Coordinator

March 2022 - August 2026

Movenpick Resort

Medina, Saudi Arabia

March 2022 - August 2026

Provided professional customer service and handled guest inquiries, requests, and front-desk concerns efficiently.






Coordinated with internal departments to follow up on service requests and support smooth daily operations.
Used front-desk and property-management systems to support guest services and operational follow-up.
Applied problem-solving and critical-thinking skills to resolve customer issues and operational challenges.
Maintained accurate operational information and documentation related to guest services and daily activities.

Company industry:
Hospitality & Accomodation

Administrative Support Specialist | Operations & Service Management

October 2025 - January 2026

Madinah Health Cluster

Medina, Saudi Arabia

October 2025 - January 2026

Managed daily administrative operations, filing systems, and official records management with exceptional accuracy.



• Coordinated executive appointments, departmental schedules, and interdepartmental follow-ups to optimize workflow.
Streamlined administrative inquiry handling and front-office communications in high-volume organizational settings.
Enhanced operational efficiency by integrating automated administrative platforms and data management systems.

Company industry:
Other Healthcare Services

Service Management Specialist | Administrative & Operations Support

October 2025 - January 2026

Madinah Health Cluster

Medina, Saudi Arabia

October 2025 - January 2026

Managed patient appointment scheduling and coordinated communication between departments to support organized patient flow.
Maintained accurate medical records and confidential documentation in accordance with administrative and healthcare standards.
Used healthcare information systems for daily data entry, documentation, and operational system reporting.
Handled administrative inquiries and front-office communication while providing professional support to patients, visitors, and hospital staff.
Supported daily service operations through organized follow-up, documentation, and coordination across relevant departments.

Company industry:
Other Healthcare Services

Service Management Specialist | Medical Administration & IT Coordinator

January 2025 - January 2026

Madinah Health Cluster

Medina, Saudi Arabia

January 2025 - January 2026

Managed Medical fitness procedures, patient records, and healthcare data entry.




Company industry:
Other Healthcare Services

Administrative & Customer Relations Officer | Operations Assistant

January 2022 - January 2023

Movenpick Resort

Yanbu, Saudi Arabia

January 2022 - January 2023






Provided comprehensive administrative support and managed client communications with a high level of professionalism.
Handled complex customer inquiries, administrative requests, and operational challenges efficiently.
Collaborated closely with internal business units to streamline service processes and enhance customer satisfaction.
Utilized advanced problem-solving and critical-thinking skills to resolve operational bottlenecks promptly.
Maintained operational knowledge of administrative management software and office inventory systems.

Company industry:
Hospitality & Accomodation

Education

Taibah University

June 2024

June 2024

Bachelor's degree, علوم حاسب

Saudi Arabia

GPA (point): 3 out of 5

GPA (point): 3 out of 5

Taibah University

June 2024

June 2024

Bachelor's degree, Computer Science

Saudi Arabia

Taibah University

June 2024

June 2024

Bachelor's degree, علوم حاسب

Saudi Arabia

Skills

COMPUTER SCIENCE

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENTRY

Intermediate

HEALTH ADMINISTRATION

Intermediate

OPERATIONS

Intermediate

PHYSICAL FITNESS

Intermediate

SERVICE MANAGEMENT

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

WORKFLOW AUTOMATION

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMPUTER PROGRAMMING

Intermediate

EXECUTIVE INFORMATION SYSTEMS

Intermediate

FILING

Intermediate

OPERATIONS MANAGEMENT

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

TECHNICAL SERVICES

Intermediate

ADMINISTRATIVE FUNCTIONS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

HEALTH INFORMATICS

Intermediate

KNOWLEDGE MANAGEMENT

Intermediate

PROFESSIONALISM

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Trainings and Certifications

Certifications

Graphic Design Fundamentals & Visual Communications

Business Process Optimization & Information Systems

Microsoft Office Suite & Outlook Executive Management Certificate — Authorized Training Center

Advanced Office Management & Administrative Procedures

Graphic Design Fundamentals

Advanced Office Management & Administrative Procedures

Microsoft Outlook Introduction Information Technology Introduction to Graphic Design

Smart Waste Container Project (IoT waste monitoring)

Hobbies and interests

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