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نداء الرمحي, Customer Service & Sales Representative

نداء الرمحي

Customer Service & Sales Representative·Tia Perfume

Jordan

Bachelor's degree, Archaeology

Work experience

Total years of experience: 5 years, 8 months

Customer Service & Sales Representative

January 2026 - Present

Tia Perfume

Amman, Jordan

January 2026 - Present

• Communicate professionally with customers through telephone interactions.
• Present products and promotional offers clearly and persuasively.
• Identify customer needs and provide relevant information.
• Handle customer objections and different customer situations professionally.
• Use logical and persuasive communication techniques in sales.
Company industry:
Market Research

Volunteer

January 2026 - Present

Aqar Center

Amman, Jordan

January 2026 - Present

• Welcomed and assisted customers and visitors.
• Collected basic customer information.
• Supported the customer reception process.
• Interacted directly with the public and provided assistance.
Company industry:
Investment, Securities & Funds

Crew Trainer – Management Development / Trainee Manager Preparation

January 2024 - January 2025

شركه احمد عرموش

Amman, Jordan

January 2024 - January 2025

• Participated in management development and training programs.
• Developed leadership, supervision, and team management skills.
• Trained new employees as part of onboarding and development.
• Gained experience in operational and organizational responsibilities.
• Developed decision-making and accountability skills.
• Supported quality and performance monitoring.
Company industry:
Food & Beverage Production

Petra Archaeological Field Study

January 2024 - January 2024

Mutah University, Nabataean Studies

Maan, Jordan

January 2024 - January 2024

• Participated in an academic field visit to Petra.
• Studied archaeological sites and landmarks through direct observation.
• Explored the history and archaeological heritage of the Nabataean civilization.
• Conducted academic research based on field observations and documented sites through original field
photographs.
• Connected theoretical knowledge with practical field experience.
Company industry:
Scientific Research & Development

Academic Research

January 2024 - January 2024

Historic & Archaeological Mosques

Karak, Jordan

January 2024 - January 2024

Conducted academic research on mosques with historical and archaeological significance and studied their
historical characteristics as part of university coursework.
Company industry:
Scientific Research & Development

Crew Trainer

January 2022 - January 2024

شركه احمد عرموش

Amman, Jordan

January 2022 - January 2024

• Trained and supported new employees in operational procedures and customer service standards.
• Trained employees within the branch as well as employees from other branches.
• Delivered training and information clearly through practical demonstrations and guidance.
• Monitored employee performance and provided feedback.
• Ensured compliance with quality, safety, and hygiene standards.
• Supported team development and operational efficiency.
Company industry:
Food & Beverage Production

Crew Member

January 2020 - January 2022

McDonald’s –

Amman, Jordan

January 2020 - January 2022

• Provided professional customer service and responded to customer needs and inquiries.
• Worked effectively within a fast-paced team environment.
• Followed quality, safety, hygiene, and operational standards.
• Maintained service speed and accuracy according to company standards.
• Handled customer orders and Point-of-Sale procedures.
• Contributed to a positive customer experience and maintained strong attendance.
Company industry:
Food & Beverage Production

Education

Mutah University, Department of Archaeology and Tourism

January 2026

January 2026

Bachelor's degree, Archaeology

Jordan

Al-Karak Center

January 2026

January 2026

Bachelor's degree, السياحه

Jordan

Skills

ARCHAEOLOGY

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

MANAGEMENT TRAINING AND DEVELOPMENT

Intermediate

OPERATIONS

Intermediate

QUALITY ASSURANCE

Intermediate

TEAM LEADERSHIP

Intermediate

TOURISM

Intermediate

TRAINING AND DEVELOPMENT

Intermediate

Social profiles

Languages

English

Expert

Training and Certifications

Certifications
Customer Service Skills in the Tourism Sector
Training & Event Participation

Hobbies and interests

visitor service.
the tourist experience,
Participated in conferences and events addressing visitor reception,
engaged directly with tourists and participants.
with interactive activities,
participated in a domestic tourism trip,
Wadi Rum