محمد ابراهيم

• Develop and manage relationships with corporate and commercial clients across the Eastern Province.
• Prepare quotations, negotiate pricing, and close high-value B2B contracts for office furniture solutions.
• Generate new business opportunities through field visits, networking, and client referrals.
• Conduct product presentations and consultations tailored to client requirements.
• Coordinate with procurement, warehouse, and logistics teams to ensure on-time delivery and installation.
• Maintain accurate customer records in Odoo and follow up on leads to improve conversion rates.
• Analyze competitor activities and market trends to identify new growth opportunities and increase market share.

• Delivered consultative sales support for Samsung smartphones, tablets, and consumer electronics.
• Assisted customers with device setup, product demonstrations, and after-sales support.
• Supported inventory management, stock replenishment, and pricing verification processes.
• Handled store operations independently during assigned shifts and ensured compliance with company standards.
• Contributed to achieving monthly sales targets through upselling and cross-selling techniques.

• Delivered high-quality customer service and resolved guest concerns using the LAST service recovery technique.
• Assisted customers with bookings, loyalty programs, promotions, and product recommendations.
• Worked collaboratively with team members to achieve operational and customer satisfaction targets.
• Ensured compliance with food safety, hygiene, and standard operating procedures.