Amr Elosta

Receiving and handling new customers request for software and hardware installation.
Preparing daily reports and submited to the manager.
Installing new company products on the files as per the customers request.
Coordinating with the customers and company to provide the required services.
Ability to receive and manage costumers complains at the earliest time.
Excellent communication skills, both verbal and writen.
Ability to work independently and as part of a team.

Ensure high levels of customers satisfaction through excellent service.
Ability to repair and re-consume mobile phones, tablets and its spare parts.
Complete store administration and ensure compliance with policies and procedures.
Maintain outstanding store condition and visual merchandising standards.
Report on buying trends, customer needs, profits etc.
Propose innovative ideas to increase market share.
Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Be a shining example of well behavior and high performance.
Assess customers needs and provide assistance and information on product features.
Welcome customers to the store and answer their queries.

Ensure proper integration with existing hardware and software systems.
Perform routine maintenance on electronic devices to ensure optimal performance.
Diagnose and repair hardware and software issues, including circuit boards, sensors, and other
electronic components.
Replace faulty components and perform upgrades as necessary.
Develop and maintain documentation for troubleshooting procedures and user guides.
Proficiency in using office software (e.g., Microsoft Office Suite) and familiarity with customer
service tools.
Oversee daily operations of the store, including opening and closing procedures, staff scheduling,
and inventory management.