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Bader Alfaouri, call center team leader
Bader Alfaouri, call center team leader

Bader Alfaouri

call center team leader·alawneh exchange

Jordan

Bachelor's degree, Accounting And Administration

 

Work experience

Total years of experience: 9 years, 2 months

call center team leader

October 2022 - Present

alawneh exchange

Amman, Jordan

October 2022 - Present

As a contact center team leader, my main role involves supervising a team of contact center representatives, providing guidance, monitoring performance metrics, handling escalated customer calls, and ensuring team targets are هmet. Leadership skills, excellent communication, motivate and coach team members.
Company industry:
Financial Services
Job role:
Banking

teller

October 2021 - October 2022

alawneh exchange

Amman, Jordan

October 2021 - October 2022

provided exceptional customer service by assisting customers with various financial transactions, including deposits, withdrawals, and currency exchange. I efficiently handled cash, checks, and other financial instruments while ensuring accuracy and security.
Company industry:
Financial Services
Job role:
Banking

Accountant

February 2021 - August 2021

TSK

Al Azraq ash Shamali, Jordan

February 2021 - August 2021

Audit
Journal entries
Sales tax Returns form
Preparing financial reports
Preparing financial statements
Charts of account
Income tax Return form
Company industry:
Electric Power Production & Transmission
Job role:
Finance and Investment

Customer Service Officer

February 2017 - October 2020

Americana Group

Amman, Jordan

February 2017 - October 2020

Answer incoming calls and respond to customer’s emails.
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software. Process
orders, forms, and application.
Route calls to appropriate resources.
Follow up customer calls where necessary.
Upsell products and services.
Complete call logs and reports.
Company industry:
Social Services
Job role:
Management

Education

Isra University

October 2020

October 2020

Bachelor's degree, Accounting And Administration

Jordan

GPA (percentage): 80.5%

GPA (percentage): 80.5%

Jordan River Foundation: a volunteer and a social leader. My job was to manage a volunteer facility that contained a number of volunteers to train and empower them to become community leaders. Gardenia: Real Estate Marketer My job has focused on convincing clients to own real estate I developed and became a sales manager in the real estate business

Skills

People Training

Expert

Determination

Expert

Social Business

Expert

Accounting

Expert

Marketing Science

Expert

sales tax

Intermediate

purchasing

Intermediate

marketing

Intermediate

team management

Expert

accounting

Expert

microsoft powerpoint

Expert

teamwork

Expert

payments

Expert

Teamwork skills

Expert

Creative writing‏

Expert

communication skills

Expert

Employee training

Expert

Reports preparation

Intermediate

Auditing

Beginner

Languages

Arabic

Native Speaker

English

Intermediate

Trainings and Certifications

Trainings

my road to job

Injaz

May 2016

Hobbies and interests

marketing